B2G Consulting helps organizations to provide a unique experience to their customers that exceeds theirs expectations, and leads to greater profits.

Our Service operations practice integrates:

1. Service design: We assist our clients to build unique customer experience and to design the related innovative services in growing markets

2. Field service delivery: We ensure that our clients’ frontline services are delivered in the most efficient way to capture value and generate high satisfaction

3. Business process: We provide lean approach to optimize business operations and minimize cost to serve

4. Customer care: We design and set-up cost-effective network, customer cares organization (in-house / offshore) and support processes to create an integrated customer service.

Our approach offers growth-oriented organizations the ability to focus on delivering the right service to the right customers segment at the right cost.

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